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Dheeraj Sardana

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Returns & Exchange

At dheerajsardana.com, we take immense pride in the creation and curation of original artworks. Each painting is a unique, one-of-a-kind creation crafted with high-quality materials. Because of the irreplaceable nature of original art, we maintain a strict yet fair Returns & Exchange policy.
 
Please read the following guidelines carefully before making a purchase.

1. ALL SALES ARE FINAL

  • Original Artwork Policy: All purchases of original paintings, commissioned artworks, and custom orders are considered final sales.
  • No Change of Mind: We do not accept returns, exchanges, or cancellations if you simply change your mind, or if the artwork does not suit your space after delivery. Detailed dimensions and high-resolution images are provided on product pages to help you make an informed decision before buying.

2. DAMAGES DURING TRANSIT (EXCEPTIONS FOR RETURNS)

We take utmost care in professional, multi-layered secure packaging to ensure your artwork arrives safely. However, if your painting is damaged during transit, we will support you through the following process:

  • Reporting Time: You must report any transit damage within 48 hours of delivery. Claims made after 48 hours will not be entertained.
  • Proof Required: To initiate a damage claim, please email us at dhrjsardana@gmail.com with:
    1. Your Order Number
    2. Clear photos or a short video of the damaged packaging before opening it.
    3. Clear photos or a short video of the damage on the actual painting/canvas.
  • Resolution: Once we verify the damage with our courier partner, we will offer you a store credit, a reverse pickup and repair (if possible), or a full refund of the purchase price.

3. ELIGIBILITY FOR A REFUND (IF APPROVED)

  • In the rare event that a return or refund is approved by management:
  • The artwork must be returned in its original packaging to ensure it is not damaged further on its return journey.
  • Once the returned artwork is received and inspected by the artist, we will notify you via email regarding the approval or rejection of your refund.
  • Approved refunds will be processed automatically to your original method of payment within 7 to 10 business days.

4. EXCHANGES

  • Since every painting is a unique piece of art, direct exchanges for the same item are not possible.
  • If a return is approved due to damage or an incorrect item delivery, you may exchange it for another available painting of equal value, or use store credit for future purchases.

5. COLOR AND TEXTURE VARIATIONS

  • Please note that slight color variations may occur between the digital image on your screen and the actual physical painting. This is due to differences in screen calibrations, monitor brightness, and studio lighting.
  • Such minor variations in color or texture are natural characteristics of handmade original art and are not considered defects for return or exchange claims.

Need Assistance?

If you have any questions or concerns regarding the condition of a painting before you buy, or if you need to report a damaged delivery, please reach out to us: