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Dheeraj Sardana

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Refund Policy

At dheerajsardana.com, we dedicatedly package and ship each original artwork with the highest level of care. Because our products are unique, handmade, and irreplaceable paintings, we maintain a strict refund policy.

Please review our policy below regarding when refunds are applicable and how they are processed.

1. ELIGIBILITY FOR REFUNDS

Refunds are only granted under the following exceptional circumstances:
  • Damaged in Transit: If the painting arrives damaged due to courier handling, and you have reported it with proof within 48 hours of delivery (as per our Returns Policy).
  • Incorrect Item Delivered: If you receive a completely different painting than the one you ordered.
  • Order Cancellation by Us: In the rare event that an artwork is unavailable after purchase due to an inventory error, or if we flag a transaction as potentially fraudulent.

2. NON-REFUNDABLE SITUATIONS

We do not issue refunds under the following conditions:
  • Change of Mind: Refunds are not provided if you decide you no longer want the artwork after purchasing or delivery.
  • Minor Visual Variations: Slight variations in color tones, textures, or brushstrokes due to digital screen display differences are not eligible for a refund.
  • Incorrect Address: If the shipment is lost or returned to us due to an incorrect or incomplete shipping address provided by the buyer.
  • Refused Delivery: If the buyer refuses to accept the delivery or fails to pay international customs duties/taxes required by their country.
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3. REFUND PROCESS & TIMELINE

Once a refund is approved by our team (after inspecting the damaged or returned artwork):
  • Approval Notification: We will send you an email to notify you that we have approved your refund.
  • Method of Payment: The refund will automatically be credited back to your original method of payment (Credit/Debit Card, UPI, Net Banking, or Wallet) used during checkout.
  • Processing Time: Refunds typically take 7 to 10 business days to reflect in your bank account or card statement, depending on your financial institution and our WooCommerce payment gateway provider.

4. LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet after 10 business days, please follow these steps:

  1. Check Your Bank Account: Check your bank statement or credit card account once more.
  2. Contact Your Card Company/Bank: Financial institutions often take some processing time before a refund is officially posted.
  3. Contact Us: If you’ve done all of this and you still have not received your refund, please reach out to us at [dheeraj_sardana@yahoo.com].

5. SHIPPING COSTS

  • Shipping costs paid at the time of purchase are non-refundable.
  • If a refund is issued for a damaged item, the cost of reverse shipping (if arranged by us) will be covered by dheerajsardana.com.

Contact Us

For any questions regarding refunds, please write to us: